Banquet & Event Booking SaaS
Modernizing venue management with automated scheduling, CRM, and digital invoicing.
The Problem
Our client, an entrepreneur in the hospitality space, noticed that independent banquet halls and event venues were still managing their calendars on whiteboards and tracking payments in disjointed spreadsheets. This led to double-bookings, lost leads, and incredibly inefficient collection processes. The client wanted to build a SaaS MVP that independent venues could subscribe to in order to digitize their entire operation.
System Architecture
We built a multi-tenant SaaS application ensuring strict data isolation between different venue operators.
- Venue Manager Portal: A responsive Next.js dashboard providing a visual calendar, a CRM for managing prospective leads, and an automated invoice generator.
- Customer Booking Widget: An embeddable React component that venues could place on their own marketing websites, allowing guests to check availability and request quotes instantly.
- Multi-Tenant Database: A PostgreSQL database managed via Prisma ORM, utilizing row-level security (RLS) patterns to guarantee that a venue operator could never accidentally query another venue's financial data.
Interface & Dashboards
[Interactive Dashboard Screenshot Placeholder]
Visual calendar interface showing confirmed bookings, pending leads, and blocked maintenance dates.
Technical Challenges Overcome
1. Complex Scheduling Logic
Preventing double-bookings is harder than it sounds when accounting for setup times, teardown times, and multi-day events across different specific halls within a single venue. We implemented an overlap-detection algorithm in the Node.js backend that mathematically guarantees scheduling conflicts are blocked at the database level.
2. Automated Split Payments
The SaaS business model required charging venues a subscription fee, while also allowing venues to accept massive down-payments from their customers. We integrated Stripe Connect to seamlessly handle the complex routing of funds, ensuring the platform captured its SaaS fees while routing the booking revenue directly to the venue's bank account.